Ncp93 Privacy Policy — How We Protect Your Information
This Privacy Policy explains how ncp93 collects, uses, stores, and protects the personal information of platform users in Malaysia. We are committed to keeping your privacy protected at all times, in line with appropriate security standards.
Effective date: 1 January 2026. By using the ncp93 platform, you agree to this policy.
Information We Collect
When you register and use the ncp93 platform, we collect several categories of information to ensure our services function correctly and securely:
- Account information: Username, email address, phone number, and encrypted password collected at registration.
- Device and browser information: Device type, operating system, IP address, browser type, and language settings — used to diagnose technical issues and improve performance.
- Payment information: Transaction details in MYR, including the method used (FPX, Touch 'n Go, bank transfer) and deposit or withdrawal history. Full bank account numbers are not stored directly by ncp93.
- Usage data: Pages visited, games played, session duration, and in-platform actions — used to help us improve the user experience.
- Cookies and tracking technologies: Small files stored on your device to identify active sessions, save preferences, and analyse usage patterns on an aggregate basis.
We only collect information necessary for platform operations and do not request irrelevant sensitive information.
How We Use Your Information
Information collected is used for the following purposes:
- Creating and managing user accounts, including identity verification and login security.
- Deposits and withdrawals are processed in MYR via local payment providers.
- Delivering gaming and entertainment services tailored to user preferences.
- Sending important account notifications — including security updates, terms changes, and transaction confirmations.
- Complying with applicable laws and regulations in Malaysia, including anti-money laundering procedures where relevant.
- Detecting and preventing fraud, unauthorised access, or use of the platform in violation of its terms.
- Analysing aggregated usage patterns to improve platform design, performance, and features.
Ncp93 does not use your personal information for third-party advertising purposes without your consent.
Cookies and Tracking Technologies
Ncp93 uses cookies and similar tracking technologies to enhance the user experience on our platform. We use several types of cookies:
- Session cookies: Required to maintain an active login session while you browse the platform. These cookies are automatically deleted when you log out or close your browser.
- Preference cookies: Storing preferences such as your chosen language and display settings so you don't have to reconfigure them on every visit.
- Analytics cookies: Helping us understand how users interact with the platform as a whole — without identifying any individual specifically.
You can manage cookies through your browser settings. Please note that disabling session cookies may affect login functionality and account usage. ncp93 does not use third-party cookies for advertising purposes.
Our use of cookies is strictly limited to operational needs and platform improvement.
Data Storage & Security
Ncp93 user data is stored on servers protected by appropriate technical and organisational security measures. We apply data encryption both in transit (when you log in and make transactions) and at rest to safeguard your sensitive information.
Our key security measures include:
- Password encryption using strong hashing algorithms — original passwords are never stored in plain text.
- Continuous account activity monitoring to detect suspicious access attempts.
- Two-factor authentication (2FA) is available for users who want an added layer of account security.
- Internal access to user data is restricted to staff with a legitimate need only.
While we take all reasonable precautions, no security system can be guaranteed to be 100% secure. Users are encouraged to use strong passwords and not share their login credentials.
Sharing Information with Third Parties
Ncp93 does not sell, rent, or trade users' personal information to any third party for commercial purposes. User information is shared only in limited, controlled circumstances:
- Payment service providers: Required transaction information is shared with payment processors (such as FPX and Touch 'n Go) to process deposits and withdrawals in MYR.
- Legal requirements: User information may be disclosed to the relevant authorities in Malaysia where required by law or a valid court order.
- Technology providers: Technical infrastructure providers that assist in running the platform may have limited access to operational data, subject to strict confidentiality agreements.
In all data-sharing situations, ncp93 ensures that recipients are bound by appropriate confidentiality and data protection obligations.
User Rights Over Personal Data
As an ncp93 platform user, you have the following rights regarding your personal information:
- Right of access: You can request a copy of the personal information we hold on your account by contacting our support team.
- Right to rectification: If any information in your account is inaccurate or incomplete, you can update it through your account settings or by contacting support.
- Right to deletion: You may request the deletion of your personal information by officially closing your account. Please note that certain data may need to be retained for a period of time to meet legal requirements or financial record obligations.
- Right to object: You may object to the processing of your data in certain circumstances by contacting the ncp93 team directly.
To exercise any of the above rights, please contact us at [email protected] with a clear description of your request. We will make every effort to process it within a reasonable timeframe.
Policy Changes & How to Contact Us
Ncp93 reserves the right to update this Privacy Policy from time to time to reflect changes in data processing practices, legal requirements, or new platform features. The latest version will always be available on this page with an updated revision date.
If there are significant changes to how we use personal information, we will make reasonable efforts to notify active users via their registered email or through in-platform notifications. Continued use of the platform after changes are published will be considered acceptance of the revised policy.
You can reach the ncp93 privacy team for any enquiries, complaints, or requests relating to personal data through:
- Support email: [email protected]
- Help page: FAQ
We aim to respond to all privacy-related inquiries within a reasonable timeframe, with priority given to account security matters.